1. Overview

Because we ship perishable food products, we are unable to accept returns.
Unlike items with a longer shelf life, perishable goods cannot be restocked or resold once dispatched.

If you experience any issue with your delivery or are not completely satisfied with your ButcherCrowd box for a valid reason, please contact us at support@butchercrowd.com.au within three (3) days of receiving your order.

We’ll review your concern promptly and may offer an appropriate resolution, which could include:
- a replacement of the affected product,
- a credit applied to your next box, or
- a partial or full refund.

Since we cannot physically inspect returned products, we may ask that you provide photos of the product label, packaging, and any reported issue.

We guarantee delivery to the address provided when the order is placed and shipped, and when retrieved on the guaranteed delivery date.

 

2. Incorrect or Incomplete Delivery Details

Because of the perishable nature of our products, we cannot guarantee the condition of an order if:
- the delivery address was entered incorrectly at checkout,
- an address change was not updated before the order is renewed (billed),
- the address was altered while in transit, or
- the order could not be retrieved on the guaranteed delivery date.

If you need assistance updating a delivery address or confirming a change, please email support@butchercrowd.com.au before your order is renewed (billed).

When placing your order, please review your shipping address and order details carefully.
If an address correction is needed after placing the order, you can update your details via your online account before the order is renewed (billed).

 

3. Returned or Undeliverable Orders

If your order is returned to us due to an incorrect address, refusal of delivery, or inability to deliver after following your provided instructions, we will store the box and contact you to arrange an alternative delivery date where possible.

If the order is delivered late because of an incorrect address or if you are unable to retrieve it on the delivery date and thawing or damage occurs, no refund will be provided.

 

4. Cancelled Orders

You are liable for any orders placed or charges incurred prior to submitting a cancellation request.

If your cancellation request is made after the order has been renewed (billed), we are unable to provide a refund as the order will have entered production and delivery will proceed as scheduled.

 

5. Stolen Goods

Responsibility for the safe keeping of your box transfers to you once it has been delivered to the address provided.

We cannot issue refunds for stolen goods, particularly where no detailed delivery notes or instructions were provided to help prevent such incidents (e.g. safe drop location, secure delivery point).

 

6. Our Commitment to Quality

We take great care in ensuring our products meet the highest standards for freshness and safety.
If you ever have concerns about the quality or condition of your order, please contact support@butchercrowd.com.au as soon as possible with supporting photos and order details so our team can assist promptly.

 

---
ButcherCrowd Pty Ltd, trading as ButcherCrowd
ABN 67 651 321 498
support@butchercrowd.com.au
Queensland, Australia