1. We respect your privacy

ButcherCrowd respects your right to privacy and is committed to protecting the personal information of our customers and website visitors.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us, use our website, or purchase from us.

“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not, and whether it is recorded in a material form or not.

 

2. Collection of personal information

We may collect personal information when you visit our website, interact with us directly, or provide information in other forms.

You may provide details such as your name, phone number, address, and email address so that we can send information, process orders, and deliver our products and services.
We may also collect information when you:
- provide feedback or complete surveys
- update your preferences
- participate in promotions or competitions
- provide financial or payment details
- communicate with our customer support team

We may also collect limited non-personal information such as browser type, device details, or website usage data to help us improve your experience and our website performance.

 

3. How we collect personal information

We collect personal information in several ways, including when you:
- use our website or social media pages
- communicate with us electronically or in person
- purchase our products or services

We may also receive personal information from third parties, such as payment processors, marketing platforms, or logistics partners, and handle it in accordance with this Policy.

 

4. Use of your personal information

We use your personal information to:
- process, fulfil, and deliver your orders
- communicate with you about your account, deliveries, or customer support requests
- send order-related communications, including delivery updates and service notifications
- request feedback or reviews relating to your purchases
- send updates, offers, or marketing materials where permitted by law
- improve our products, services, website, and customer experience
- comply with our legal and regulatory obligations

We may contact you using the contact details you have provided, including by email, SMS, phone, or post.
You can opt out of receiving marketing communications at any time by following the unsubscribe instructions included in those messages or by contacting us at support@butchercrowd.com.au. Transactional and service-related communications, such as order updates or delivery notifications, may still be sent where necessary.

 

5. Disclosure of your personal information

We may disclose your personal information to employees, service providers, logistics partners, IT contractors, payment processors, professional advisers, or insurers where necessary to carry out our business functions.

We may also disclose your personal information:
- when required by law or court order
- to protect the rights, property, or safety of ButcherCrowd, our customers, or others
- to comply with regulatory or enforcement requests

Information may occasionally be stored, processed, or accessed by third parties located outside of Australia.
Where this occurs, we take reasonable steps to ensure those parties follow privacy standards consistent with Australian law.

If our business is sold, merged, or undergoes a change of control, customer data may be transferred as part of that process, provided the recipient agrees to maintain equivalent privacy safeguards.

By providing your personal information, you consent to these uses and disclosures.

 

6. Security of your personal information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
This includes administrative, technical, and physical safeguards.

While we take these measures seriously, no data transmission over the internet can be guaranteed as completely secure.
You acknowledge that you provide your information at your own risk.

If we become aware of a data breach that is likely to cause serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.

 

7. Access to and correction of your personal information

You may request access to or correction of your personal information at any time by contacting us at support@butchercrowd.com.au.

We may charge a small administrative fee for providing access where permitted by law.
In some circumstances, we may refuse access or correction requests as allowed under the Privacy Act, and we will provide written reasons if this occurs.

 

8. Complaints about privacy

If you have a concern or complaint about how we handle your personal information, please contact us in writing at:

Privacy Officer
ButcherCrowd Pty Ltd, trading as ButcherCrowd
Shop 4B, 2-8 Trinity Beach Road, Trinity Beach QLD 4879
Email: support@butchercrowd.com.au

We take all complaints seriously and will respond within a reasonable timeframe.
If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

 

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
The updated version will always be available on our website, and the date of the latest revision will be displayed at the top of this page.

 

10. Website analytics and cookies

When you visit our website, we may collect non-identifiable information such as browser type, device, referring site, and time spent on pages.
This helps us analyse trends and improve user experience.

Our website uses cookies and similar technologies to enhance browsing, personalise content, and serve relevant ads.
Cookies are small files stored on your device that help us recognise your browser.

You can disable cookies through your browser settings, although this may limit website functionality.

We use third-party analytics and advertising services such as Google Analytics, Meta Pixel (Facebook Ads), and similar platforms to understand user behaviour and improve marketing.
These services may use cookies to deliver ads relevant to your interests across websites.
You can adjust your ad preferences through your Google or Meta account settings.

 

11. Third-party sites

Our website may contain links to external websites not operated by ButcherCrowd.
These links are provided for convenience only.
We are not responsible for the content or privacy practices of those third-party sites.
We encourage users to read the privacy policies of any external websites they visit.

 

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ButcherCrowd Pty Ltd, trading as ButcherCrowd
ABN 67 651 321 498
support@butchercrowd.com.au
Queensland, Australia